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COVID19 FAQS

Hey friends!

Thanks for jumping onto our website, please browse and shop as you always do, however we are unable to send Towelies to you until after the lockdown period.
You can also follow us on Instagram where I will be posting daily stories about working from home and life in lockdown.

ONLINE ORDERING: 

We are following the government’s Alert Level 4 restrictions and have closed our office. Our website is fully open for ordering, however all orders placed during this time will be shipped as soon as we are given the all clear to move back into our normal operations. Our biggest priority right now is keeping everyone safe.

We'll keep you in the loop with expected delivery times as soon as we know more. We’re anticipating a little bit of a back log of orders once we’re back in action, but we will get the whole team on board to get those orders out to you ASAP! Keep a look out for any further updates on the STOKEDNZ Instagram, Facebook and in your emails. You will receive a shipping confirmation email as soon as your order is on its way to you!

We are still available online throughout this time so if you have any questions we will be more than happy to help. Simply checkout the contact info below!

 

RETURNS & EXCHANGES

We understand that if you ordered before the lockdown you will not be able to return your items during this time. For this reason we are extending our returns period. Orders received between the 16th of March until the 26th of March, you will now have until 7 days after the lockdown has been lifted to return your item. If you have any more questions or concerns please feel free to contact us at info@stokednz.co.nz or via live chat! 

 

CONTACT US:

If you have a question about any aspect of your order, I am here to help you!

Email us at: info@stokednz.co.nz

 

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