14 DAY RETURNS POLICY
We want you to always love shopping online with STOKEDNZ, therefore we are happy to offer refunds or exchanges under the following conditions:
1. Item must be returned to us within 14 days of the original purchase date. Please try on items as soon as they arrive and post back without delay to ensure items are returned to us in time.
2. Items must be unworn, unwashed, undamaged and returned in the same condition as originally sent.
3. All items except SALE items are okay to be returned.
If you have any question regarding returns, please email us at firstname.lastname@example.org
How will I be refunded?
If you have requested a refund, once we have received your returned items, we will check them over to ensure they meet our returns conditions. Once approved, we will process the refund (excluding original shipping costs) via your original payment method.
We will process refunds within 1 business day of receiving your returned items. You will also receive an email notification from us confirming your return was received and refund processed.
Please note, it is your responsibility to ensure the returned items arrives safely otherwise we will be unable to process the return. We recommend sending via a trackable method and retaining your tracking reference until the return has been processed.
Do I have to pay to return an item?
Unless an item is faulty or an incorrect item was sent, customers will be responsible for the shipping cost to return an item.
It is your responsibility to ensure the package arrives safely otherwise we will be unable to process the return. We recommend sending via a trackable method and retaining your tracking reference until the return has been processed. We will email you as soon as the return has been received to us and update the status of the return accordingly.
STOKEDNZ is not responsible for customs duties for returns of international orders. If there is a charge it will be deducted from the final refund.
CAN I EXCHANGE AN ITEM?
Because our range is not mass produced we are unable to hold stock for exchange. If you require a different size or item, we recommend placing your order and follow the returns process for a refund. We are also happy to offer a store credit to use for exchanges, simply let us know when lodging your return. For urgent enquiries please email email@example.com.