Last Revised: 12/17/2017

 

1. PURPOSE

   1. StokedNZ (“StokedNZ”) (“we”, “us”) (Business Number 9429 046 322 685) are committed to respecting the privacy rights of our Users and Visitors. We manage the information that we collect from you in accordance to the standards set by the New Zealand Government for the handling of Personal Information under the New Zealand Privacy Act (Privacy Act).

   2. The publication of this Privacy Policy is aimed for the purposes of transparency for our Users and Subscribers and the public to understand what Personal Information is collected and stored, why we do so, how we receive and/or obtain that information, and the rights an individual has with respect to their Personal Information in our possession.

   3. This Privacy Policy has been developed and adopted to ensure that we have standards in place to protect the Personal Information that we collect about individuals, businesses, or organisations that are necessary and incidental to:

(a) providing the products and system and services that StokedNZ offers; and

(b) the normal day-to-day operations of our business.

1. By accessing our website, and engaging StokedNZ, you accept the Practices and Policies outlined in this Privacy Policy and you hereby consent that we will track, use and collect the information which you provide to us as outlined herein.

 

1. WHO AND WHAT THIS POLICY APPLIES TO

   1. We handle Personal Information in our own right and also for and on behalf of our customers and users.The Privacy Policy applies to all forms of information, physical and digital, whether collected or stored electronically or in hardcopy.

   2. If, at any time, an individual provides Personal Information or other information about someone other than himself or herself, the individual warrants that they have that person's consent to provide such information for the purpose specified.

   3. If a minor is accessing our Website, it is presumed that they have gained a parental or guardian’s consent.

 

1. INFORMATION COLLECTED

   1. In the course of everyday business, it is necessary for us to collect Personal Information.

   2. This information allows us to identify who an individual is for the purposes of our business, share Personal Information when asked of us, contact the individual in the ordinary course of business and transact with the individual.  

   3. We will only use and disclose your personal information for the purposes for which it was collected (or otherwise as required or authorised by law).

   4. The StokedNZ website uses cookies to help track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

   5. Without limitation, the type of information we may collect is:
      (a) Personal Information.  We collect personal details such as an individual’s name, age, gender, location, and other information defined as “Personal Information” in the Privacy Act;

(b) Contact Information.  We may collect further information such as an individual’s telephone number, email address, and delivery and billing address.

(c) Financial Information.  We may collect financial information related to an individual such as credit card details used to transact with us and other information that allows us to transact with the individual and/or provide them with our services;

(d) Statistical Information.  We may collect information about an individual’s online and offline preferences, habits, movements, trends, decisions, purchases and other information for statistical purposes;

1. We may collect other Personal Information about an individual, which we will maintain in accordance with this Privacy Policy.

 

1. USER WARRANTIES

     4.1 By engaging StokedNZ for our services, you acknowledge that you represent and warrant that
    you are over the age of eighteen (18) or have gained appropriate parental or guardian consent to
    engage StokedNZ for our services, that all registration information you submit is truthful and
    accurate, that information you have submitted to us does not contravene any third-party rights
    and if you are a legal or business entity, you are authorised to bind that entity to the Agreement.

 

1. HOW INFORMATION IS COLLECTED

   1. Information will be collected when:

(a) an individual and/or organisation and/or business subscribes to the StokedNZ Newsletter via Klaviyo;
(b) an individual contacts or engages StokedNZ in relation to a purchase of product(s); or
(c) an individual liaises with a representative of StokedNZ through Social Media, Email, in person, or via the phone.

1. However we may also receive Personal Information from sources such as advertising, public records, and mailing lists.

2. Where we obtain Personal Information without an individual’s knowledge (such as by accidental acquisition from a client) we will either delete/destroy the information, or inform the individual that we hold such information.

 

1. WHEN PERSONAL INFORMATION IS USED AND/OR DISCLOSED

   1. We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

   2. Information is used to enable us to operate our business, especially as it relates to an individual.  This may include:

(a) The provision of goods and services between an individual, organisation, and us;

(b) Verifying an individual’s identity;

(c) Communicating with an individual about:

i. their relationship with us;

ii. our services or products;

iii. our own marketing and promotions to customers and prospects,

iv. competitions, surveys, their application for the Share the Stoke Foundation, and
    questionnaires; and
    v. obtaining feedback for our products and/or services.

(d) Investigating any complaints about or made by an individual, or if we have reason to suspect that an individual is in breach of any of our terms and conditions or that an individual is or has been otherwise engaged in any unlawful activity; and/or 

(e) As required or permitted by any law (including the Privacy Act); and

(f) in tailoring the experience of the Website, Communication and Services to our Users.  

1. There are some circumstances in which we must disclose an individual’s information:

(a) Where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of;

(b) As required by any law (including the Privacy Act);

(c) For the purposes of collecting statistical information (which may or may not be used by third parties); and/or

(d) For bookkeeping and accounting purposes.

 

1. THE SAFETY AND SECURITY OF PERSONAL INFORMATION

   1. We will take all reasonable precautions to protect an individual’s Personal Information from unauthorised access.  

   2. The User acknowledges that the security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed.  Each individual that provides information to us via the internet or by post does so at their own risk.

   3. StokedNZ cannot accept responsibility for misuse or loss of, or unauthorised access to, Personal Information where the security of information is not within our control.

   4. If an individual suspect any misuse or loss of, or unauthorised access to, their Personal Information, they should let us know immediately. 

   5. We are not liable for any loss, damage or claim arising out of another person’s use of the Personal Information where we were authorised to provide that person with the Personal Information.

 

1. HOW TO ACCESS AND/OR UPDATE PERSONAL INFORMATION

   1. Should Users wish to unsubscribe from StokedNZ’s newsletter, they are able to do so via clicking the “Unsubscribe” link at the bottom of the newsletter.

   2. If you would like to access your personal information or if you identify any inaccuracies in your personal information, please contact us by emailing info@stokednz.co.nz.

   3. Where you request details of your personal information and the information requested is not readily retrievable, we may charge a reasonable fee for the cost of accessing or retrieving that information.  We note that we are not legally required to provide access to information in certain situations, but if we refuse access, we will give you our reasons for doing so.

   4. If an individual cannot update his or her own information, we will correct any errors in the Personal Information we hold about an individual within seven (7) days of receiving written notice from them about those errors.

   5. It is an individual’s responsibility to provide us with accurate and truthful Personal Information. We cannot be liable for any information that is provided to us that is incorrect.

   6. We may charge an individual a reasonable fee for our costs incurred in meeting any of their requests to disclose the Personal Information we hold about them.

 

1. COMPLAINTS AND DISPUTES

   1. If an individual has a complaint about our handling of their Personal Information, they should address their complaint in writing to us via email to StokedNZ, via email: info@stokednz.co.nz.  

   2. If there is a dispute regarding an individual’s Personal Information, we both must first attempt to resolve the issue directly between us.

   3. If StokedNZ becomes aware of any unauthorised access to an individual’s Personal Information we will inform them at the earliest practical opportunity once we have established what was accessed and how it was accessed.

 

1. CONTACTING INDIVIDUALS

   1. From time to time, StokedNZ may send individual important notices, such as changes to our terms, conditions and policies. Because this information is important to the individual’s interaction with us, they may not opt out of receiving these communications.

 

1. ADDITIONS TO THIS POLICY

   1. If we decide to change this Privacy Policy, we will post the changes on the StokedNZ Website. Please refer back to this Privacy Policy to review any amendments.