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FAQ's

GENERAL

STOKEDNZ is all about people and places.... So much so I've named our Towelies and throws after them!

Our Towelies are named after people that have inspired me in my life. Each one has a wee description describing their personality. Is there a Towelie that resonates with you?

Our Throws are named after some of my favourite places to travel. I want you to be able to take a slice of holiday paradise like "Byron Bay" or "Lake Okareka" home with you.

Great question pal!

So, a few things you need to decide:

1) Which size Towelie you want (do you wanna change in it / just throw it on over togs / how baggy do you want it etc). Sizing info can be found here. If your question isn't answered, just shoot me an email here. I am so happy to help. I'm constantly trying to make this as easy as possible, so chances are if you are asking a question, others want to ask it too.

2) What weight Towelie do you want? 

We have 3 different fabric weights of Towelies and you can filter by these on the Towelie page.

Lightweight - This is our super lightweight / quick drying 100% Turkish Cotton Towelie. It packs up tiny and is epic for travel.

Pros 

- quick drying

- absorbent

- good for travel

- folds up tiny

- keeps the sun off

- lightweight and not too hot.

Con's

- Not as warm as the other Towelies.

Mid Weight -A little warmer than the "lightweight", a little heavier and takes a little more time to dry.

Winter -The thickest, warmest Towelie we make. Perfect for that person that is always cold, on the boat or throwing on after a spa / hot pools to walk / drive home in.

Pro's

- Super warm 500 GSM Terry Lined Towelie. (Terry lined = fluffy and warm on the inside, but sand / sticks / grass etc won't stick to the outside, handy huh?).

- Really, really absorbent and feels more like a "traditional" towel.

Con's

- Takes longer to dry

- Takes up more space than our light and mid weight Towelies.

We try to be available to our customers as much as possible, however our standard business hours are 9am - 5pm Monday - Friday NZ time.

All of our prices are set in New Zealand dollar (NZD). You can use the currency conversion toggle at the top of our website to switch product prices into your local currency. 

We do wholesale to locally owned, epic shops. 

To see if we are a good fit, contact us here.

Yes! We are all about people and the planet. We give back to a bunch of different charities here.

PAYMENTS / ORDERS

Yes. Security is important to us. Our checkout page uses SSL, which keeps your browsing and shopping data private.

Provide the answer to the question here.

We accept all major Credit cards, Pay pal and we also have AfterPay, Laybuy and Zip Pay for a buy now, pay later option.

Yes, we have Afterpay, Laybuy and Zip Pay.

Changes can be made prior to dispatch. Please email any changes to info@stokednz.co.nz.

Once an order has been shipped, unfortunately we are unable to make changes.

Promo codes need to be entered on the shipment page when checking out (not the first page). Our website is only able to accept one discount code per order. If the code is not working or you require assistance, please do not hesitate contact us on info@stokednz.co.nz because we're here to help.

TURKISH COTTON

Yes! Our STOKEDNZ towels and Towelies can hold up to 3 times their weight in water.

They have been used for yeeeears at Turkish Hamams. 

Hamams are an important part of the Turkish culture. 

This bathing style takes place in a marble covered, sauna type room, the best wash of your life and then an oil massage. In Hamams they give you Turkish cotton towels (made from the same stuff as our Towelies). 

Because I (Debs) honestly think it is the best! It is very very absorbent, packs up to basically nothing and drys so fast! Which is exactly what I was after when making my very first Towelie samples.

I have some Turkish Cotton Towels from 10 years ago and they still look and wash up like new!

I've been known to use my towels as a scarf, picnic blanket, throw on the couch, sarong, and obviously anywhere you need a towel!

Nope, because our Towelies are so lightweight, they are more energy efficient than a traditional terry towel as they don't need washing as often and don't need to go in a dryer.

MANUFACTURING & PRODUCT CARE

Yes! All of our Towelies, throws, bathrobes etc are loomed in Turkey by two epic families!

I personally go visit the families and factories each year. Share cups of tea, delicious meals and work on our new ranges. Everything is also Okeo-Tex certified.

Epic! Everyone is stoked, good meal breaks, allll of the tea breaks and a happy atmosphere!

And abviously paid fairly and treated with respect.

Check out our product care page for some handy tips.

Because our lifestyle and At Home Collections are a little bit special we kindly ask that you treat them with love and care. We want you to be able to use your items for many years.

More info can be found here. But like anything, the better you look after it, the longer it will last.

SHIPPING & RETURNS

All shipping & returns info can be found here

SIZING

Check out this sizing pageincluding photos of different shapes and sizes wearing each adult size.

If you have any questions, please reach out to us at info@stokednz.co.nz and we will be only too happy to help.

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