Frequently Ask Questions

To return an item, simply download the Returns Form and send it back with your item.
Once we have received your returned items, we will check them over to ensure they meet our returns conditions. Once approved, we will process the return request within 1 business day.

Please note, it is your responsibility to ensure the returned items arrive safely otherwise we will be unable to process the return. We recommend sending via a trackable method and retaining your tracking reference until the return has been processed.
Download the return form
here
We want you to always love shopping online with STOKEDNZ, therefore we are happy to offer refunds or a store credit under the following conditions:

1. Item must be returned to us within 30 days of the original purchase date. Please try on items as soon as they arrive and post back without delay to ensure items are returned to us in time. (Over Christmas, we allow exchanges until Mid Jan)

2. Items must be unworn, unwashed, undamaged and returned in the same condition as originally sent.

3. Dawny Drink Bottles - It's not easy to tell if a drink bottle has been used or not, so for this reason we can not accept a return. Please choose carefully.

4. Products such as sunscreen, zinc, bug balm etc can also not be returned.

5. SALE items are not eligible for return.
If you have requested a refund, once we have received your returned items, we will check them over to ensure they meet our returns conditions. Once approved, we will process the refund (excluding original shipping costs) via your original payment method.

We will process refunds within 1 business day of receiving your returned items. You will also receive an email notification from us confirming your return was received and refund processed.

Please note, it is your responsibility to ensure the returned items arrives safely otherwise we will be unable to process the return. We recommend sending via a trackable method and retaining your tracking reference until the return has been processed.
Unless an item is faulty or an incorrect item was sent, customers will be responsible for the shipping cost to return an item.

It is your responsibility to ensure the package arrives safely otherwise we will be unable to process the return. We recommend sending via a trackable method and retaining your tracking reference until the return has been processed.

We will email you as soon as the return has been received to us and update the status of the return accordingly. STOKEDNZ is not responsible for customs duties for returns of international orders. If there is a charge it will be deducted from the final refund.

Because our range is not mass produced we are unable to hold stock for exchange.

If you require a different size or item, we recommend placing your order and follow the returns process for a refund.

We are also happy to offer a store credit to use for exchanges, simply let us know when lodging your return. For urgent enquiries please email info@stokednz.co.nz
Unfortunately not, all sale items are final.
We always try our best but sometimes mistakes happen. If you have received an item you did not order, please contact us on info@stokednz.co.nz so that we can resolve this for you as quickly as possible.
Products are considered faulty if they are received damaged, or if they break within 6 months of purchase. Damage as a result of fair wear and tear are not considered to be faulty. Please ensure you follow washing instructions carefully.

Please follow the "How to Return an Item" process for returning your item and email us at info@stokednz.co.nz photo so that we can register this into our system.

We will either replace the faulty item if we have stock available, process a full refund or offer a store credit, after receiving the faulty item back.

All orders are shipped using NZ Post & Post Haste with a tracking reference emailed to you once your order has been shipped.
When possible, orders placed before 12pm NZST are dispatched the same business day, otherwise within 1 business day Monday - Friday.

If the delivery is 3 days past its estimated delivery date, please contact us on info@stokednz.co.nz so that we can start an investigation on your behalf.
$12.50 - 1-2 Towelies (0-1kg)
$16 - 3 Towelies (1-2 kgs)
$22 - (2.01 -3kg)
$32 - (3kg +)
Deliveries to Australia and sent via NZ Post and usually takes 5-15 business days. Sign on delivery provided.
Once your orders arrives in your country it is handed over to the local postal system to complete delivery. We recommend you contact your local post office if you experience any problems with your delivery.
Customers are responsible for paying any import duties (including VAT) imposed by your country of Government.
- Lightweight shipping $6.50 0-0.4kg
- Standard shipping is $10
- Rural shipping is $12.50
- FREE Shipping on orders over $200
- Tracked deliver with authority to leave available.
- We CAN NOT send to a PO Box. Please provide an alternative business / home address.
We ship world wide. The prices below exclude Australia.
0 - .5kg is $49 NZD
.5 - 1 kg $59 NZD
1.1 - 2kg $79 NZD
2.1 - 3kg $89 NZD
New Zealand 1 - 3 business days.
Australia 3 - 10 business days.
Please note, the shipping times stated are estimates only and vary depending on your location.

Changes to your order can be made prior to the order being marked for dispatch. If you need to make a change, please email info@stokednz.co.nz as soon as possible. Once an order has been shipped, we are unable to retrieve it or make changes.
We have carefully considered the environment when choosing our packaging.

Your order will be sent in a recycled plastic courier bag (made in NZ). These bags can be reused for sending your returns.

Gift wrapping - if you would like something gift wrapped please let us know.
Customers are responsible for paying any customs or import duties imposed by your country of residence (ex. New Zealand).

STOKEDNZ is legally required to declare the commercial value and include an invoice with all internationally order. Customs fees will vary between countries therefore we recommend contacting your local customers office for further information.
STOKEDNZ cannot be held responsible for any delays with Post Haste / NZ Post as these are outside of our control.
STOKEDNZ is not liable for lost or stolen shipments so please ensure you nominate a secure delivery address.
If any packages are returned to us as a result of an incorrect address, you will be liable for any additional shipping costs to have the product shipped again.

Check out thissizing pageincluding photos of different shapes and sizes wearing each adult size.
If you have any questions, please reach out to us atinfo@stokednz.co.nz and we will be only too happy to help.

Long story short, but STOKEDNZ was founded after recovering from a brain injury (if you haven't had one, it's a shit time!). STOKED is a word I generally use to describe my state of happiness. And I was stoked I was still alive, had a second chance etc etc.
Also after I handed in my final university paper I bought a 1 one ticket to Canada with no job, no money, no worries. I landed in RevelSTOKE and maybe had the best year of my life snowboarding evvvvveryday and riding my bike... Until my visa ran out.
And NZ - well that's kinda self explanatory.
There you go mates, that's my life story and we are basically besties now riiight?
STOKEDNZ is all about people and places.... So much so I've named our Towelies and throws after them!
Our Towelies are named after people that have inspired me in my life. Each one has a wee description describing their personality. Is there a Towelie that resonates with you?
Our Throws are named after some of my favourite places to travel. I want you to be able to take a slice of holiday paradise like "Byron Bay" or "Lake Okareka" home with you.
Great question pal!
So, a few things you need to decide:
1) Which size Towelie you want (do you wanna change in it / just throw it on over togs / how baggy do you want it etc). Sizing info can be foundhere. If your question isn't answered, just shoot me an emailhere. I am so happy to help. I'm constantly trying to make this as easy as possible, so chances are if you are asking a question, others want to ask it too.
2) What weight Towelie do you want?
We have 2 different fabric weights of Towelies and you can filter by these on the Towelie page.
Lightweight - This is our super lightweight / quick drying 100% Turkish Cotton Towelie. It packs up tiny and is epic for travel.
Pros
- quick drying
- absorbent
- good for travel
- folds up tiny
- keeps the sun off
- lightweight and not too hot.
Con's
- Not as warm as the other Towelies.
Warmest -The thickest, warmest Towelie we make. Perfect for that person that is always cold, on the boat or throwing on after a spa / hot pools to walk / drive home in.
Pro's
- Super warm 500 GSM Terry Lined Towelie. (Terry lined = fluffy and warm on the inside, but sand / sticks / grass etc won't stick to the outside, handy huh?).
- Really, really absorbent and feels more like a "traditional" towel.
Con's
- Takes longer to dry
- Takes up more space than our light and mid weight Towelies.
We try to be available to our customers as much as possible, however our standard business hours are 9am - 5pm Monday - Friday NZ time.

All of our prices are set in New Zealand dollar (NZD). You can use the currency conversion toggle at the top of our website to switch product prices into your local currency.
We do wholesale to locally owned, epic shops. Sign up here
Yes! We are all about people and the planet. We give back to a bunch of different charitieshere & if you want to fundraise with us, check out all of the infohere.

Yes. Security is important to us. Our checkout page uses SSL, which keeps your browsing and shopping data private.
The currency wil autimatcally change depending on which country you are in.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

Yes, we have Afterpay, Laybuy and Zip Pay.
Changes can be made prior to dispatch. Please email any changes to info@stokednz.co.nz.
Once an order has been shipped, unfortunately we are unable to make changes.
Promo codes need to be entered on the shipment page when checking out (not the first page). Our website is only able to accept one discount code per order. If the code is not working or you require assistance, please do not hesitate contact us oninfo@stokednz.co.nz because we're here to help.

Yes! Our STOKEDNZ towels and Towelies can hold up to 3 times their weight in water.
They have been used for yeeeears at Turkish Hamams.
Hamams are an important part of the Turkish culture.
This bathing style takes place in a marble covered, sauna type room, the best wash of your life and then an oil massage. In Hamams they give you Turkish cotton towels (made from the same stuff as our Towelies).
Because I (Debs) honestly think it is the best! It is very very absorbent, packs up to basically nothing and drys so fast! Which is exactly what I was after when making my very first Towelie samples.
I have some Turkish Cotton Towels from 10 years ago and they still look and wash up like new!

I've been known to use my towels as a scarf, picnic blanket, throw on the couch, sarong, and obviously anywhere you need a towel!
Nope, because our Towelies are so lightweight, they are more energy efficient than a traditional terry towel as they don't need washing as often and don't need to go in a dryer.

Yes! All of our Towelies, throws, bathrobes etc are loomed in Turkey by two epic families!
I personally go visit the families and factories each year. Share cups of tea, delicious meals and work on our new ranges. Everything is also Okeo-Tex certified.
You can read more about our ethics manifestohere.
Epic! Everyone is stoked, good meal breaks, allll of the tea breaks and a happy atmosphere!
And abviously paid fairly and treated with respect.

Check out our product care page for some handy tips.
Because our lifestyle and At Home Collections are a little bit special we kindly ask that you treat them with love and care. We want you to be able to use your items for many years.
More info can be foundhere. But like anything, the better you look after it, the longer it will last.

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RETURNS

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TURKISH COTTON

MANUFACTURING & PRODUCT CARE