SHIPPING & RETURNS

DISPATCH

Orders are dispatched from our Rotorua warehouse within 24 hours Monday - Friday. All orders are shipped using Post Haste & NZ Post with a tracking reference emailed to you once your order has been shipped.

NEW ZEALAND

FREE standard shipping on overs over $200, otherwise standard shipping is $10 & rural shipping is $12.

AUSTRALIA

$12.5 - 1 Towelie (0-0.5kg)

$14 - 2 Towelies (0.5-1kg)

$19 - Multiple Towelies (1-2kg)

$30 - Typically up to 5 towelies (2-3kg)

$69 - 3-5kg

REST OF THE WORLD

For all the details on shipping and rates, check out our info page here.

RETURNS

We have a 100% happiness guarantee. If you don't love it or it's not what you expected, send it back to us within 14 days from date of purchase. Unworn / in new condition and we will refund you.

For full details please check out our returns page.

PRODUCT CARE

TURKISH COTTON

All of the Turkish Cotton we use has the Oeko-Tex Certification (a global standard), meaning the textiles and fabrics are free of harmful chemicals and safe for human use.

Because our lifestyle and At Home Collections are a little bit special we kindly ask that you treat them with love and care. We want you to be able to use your items for many years.

For tips and tricks on how to best care for your STOKEDNZ products, have a look here.

If you have any concerns / queries on how to look after your items, please don't hesitate to contact us.

DO GOOD

Our founder Debs is passionate about doing life on your terms! STOKEDNZ was founded after she recovered from a brain injury and she realised that life is short and we should do epic adventures while we can!

Because of that Debs is on a mission to create jobs that fit into modern life and ensure that EACH AND EVERY human in our supply chain is paid fairly for their work.

Our Towelie making wizards (family owned businesses) in Turkey have epic working conditions. A happy, healthy environment, sick pay etc. I know because I go visit them every year!
Debs designers most of the towelies herself & occassionally collaborates with local NZ designers to create unqiue towels and Towelies.
Our small team all work remotely throughout NZ (from their campervan / home or wherever that may be).
We give back to local charities that could do with an extra helping hand. You can read more here.

GOT A QUESTION?

Still got a question or need some help choosing your size?

We love to help! Start a messenger chat with us or send an email and we'll try to reply as quickly as possible.

Info@stokednz.co.nz

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